Help Center

Frequently Asked Questions

How Do I Contact ShopTrae?

For any inquiries or questions regarding your order, please contact us at shptrae@gmail.com. Please note, we currently do not have a public phone number for customer service.

Can I Pickup My Order?

Pickup is only available to select customers who have personal contact with Trae. Customers must be given the unique local pickup discount code to apply to their order before submitting, otherwise all orders will be shipped directly to the customer per usual.

Can Products be Returned?

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed. Please review your order carefully before completing your purchase.

Do You Build Customer Cars?

Our vehicles are built exclusively for our own content and entertainment. We do not accept customer vehicles or provide automotive services at this time.

Check out our YouTube channel to follow the builds and see what we're working on: Trae Moua